Site Terms


Site Terms and Conditions


The term "Claude Lyons Limited", “Claude Lyons” or "us" or "we" refers to the owner of the website whose registered office is Claude Lyons, Claude Lyons Limited, Brook Road, Waltham Cross, Herts, EN8 7LR. The term "you" refers to the user or viewer of our website.

Your use of the content and service provided on this website and any other website operated and/or controlled by Claude Lyons Limited are subject to these Terms and Conditions and your use of these services will mean that you expressly accept the Terms and conditions.

We reserve the right to change these Terms from time to time, at our sole discretion and without prior notice.

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to all of the text format, images, graphics, code, design, layout, look, and appearance. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  5. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  6. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  8. You may not create a link to this website from another website or document without Claude Lyons Limited's prior written consent.
  9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

The information contained in this website is for general information purposes only. The information is provided by Claude Lyons Limited and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Claude Lyons Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Claude Lyons Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Internet Orders:

Where the sale is to a consumer as defined in Regulation 4 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 those Regulations shall apply and any Terms and Conditions inconsistent with those Regulations shall be superseded by the relevant provisions of such Regulations.  However the customer must advise us to that effect at the time of placing the order and otherwise shall be presumed not to be a consumer as so defined.

Claude Lyons Limited retains the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Claude Lyons Limited shall immediately issue a credit to your credit card account in the amount of the charge. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Claude Lyons Limited reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may also require additional verifications or information, for credit and fraud avoidance, before completing any order.


Prices shown are in UK Pounds as default. Postage and packing is charged on a scale which reflects the quantity of the order, and the destination UK and worldwide.


All orders are usually despatched same working day on orders and payment received before Mid day GMT. Please Note: during busy periods it may take up to 72 hours for us to process and despatch your order.


For your security, no credit card details are or data are processed within the Claude Lyons Limited website. All payment transactions are undertaken directly with PayPal.

Receipts, bills and settlement mistakes:

We normally provide a receipt via email once the goods have been despatched.
We undertake to correct any mistakes in bills, receipts or payments as soon as possible.


Customers wishing to return an item should contact us by phone during office hours or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.

Goods returned must be received in as new condition.
Goods returned must be complete (including packaging, cables, manuals, CD’s etc). If any items are missing when received by us then the product is deemed incomplete and will be returned to the purchaser.


We promise to deal with complaints effectively and in a manner that is:

  • fair
  • confidential
  • effective
  • speedy
  • informative

Customer service and support is available by Email at any time or by telephone during working hours please see our Contact Details.

Privacy Policy

This privacy policy sets out how "Claude Lyons Limited" uses and protects any information that you give "Claude Lyons Limited" when you use this website.

"Claude Lyons Limited" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

"Claude Lyons Limited" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 03/06/2011.

What we collect

We may collect the following information:

  1. name and job title
  2. contact information including email address
  3. demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record keeping.
  2. We may use the information to improve our products and services.
  3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  1. whenever you are asked to fill in a form on the website, look for the box that you can tick to indicate that you do not want the information to be used by anybody for direct marketing purposes
  2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Claude Lyons Limited, Brook Road, Waltham Cross. Hertfordshire, EN8 7LR.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

© 2015 Claude Lyons Limited.